Terms of Service

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These Terms of Service (“Terms”) govern your use of the website gibson.services and any services provided by Gibson Business Services (“we,” “us,” or “our”), including our B2B appointment setting and outreach services. By using our website or engaging our services, you agree to these Terms.

1. Services

We provide B2B appointment setting and lead generation services, including targeted outreach on LinkedIn and other social media platforms, with the goal of scheduling meetings between you and your ideal target market. The scope, deliverables, and duration of services will be set out in a separate agreement or statement of work.

2. Client Responsibilities

You agree to:

3. Fees and Payment

Fees, payment terms, and billing cycles will be specified in your service agreement. Unless otherwise agreed, fees are due as set forth in that agreement. We may suspend or terminate services for non-payment.

4. Refund and Dispute Policy

Refund eligibility depends on your service agreement. Generally, fees for services already rendered are non-refundable. If you believe you are entitled to a refund or have a billing dispute, contact us through our website with your name, account or invoice details, and a brief description of the issue. We will respond within 10 business days and work with you in good faith to resolve the matter. If we cannot resolve a dispute informally, your service agreement may specify further steps (e.g., mediation or arbitration).

5. Cancellation Policy

You may cancel or pause services as set out in your service agreement. Unless otherwise agreed, we ask for at least 30 days’ written notice (e.g., by contacting us through our website) before the end of the current billing period to avoid being charged for the following period. We may cancel or suspend services for non-payment, breach of these Terms, or as otherwise set forth in your agreement. Upon cancellation, you remain responsible for fees for services already provided. Any prepaid amounts for future periods may be refunded on a prorated basis as specified in your agreement.

6. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in connection with the services. This does not apply to information that is publicly available, independently developed, or rightfully received from a third party without restriction.

7. Intellectual Property

We retain ownership of our methods, processes, and materials. You retain ownership of your business information and branding. Any deliverables we create for you (e.g., messaging or campaign materials) will be specified in your agreement.

8. No Guarantee of Results

We use commercially reasonable efforts to perform the services, but we do not guarantee any specific number of meetings, conversion rates, or business outcomes. Results depend on many factors outside our control, including market conditions and your sales process.

9. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claims arising from or related to the services shall not exceed the fees paid by you for the services in the twelve (12) months preceding the claim. We are not liable for any indirect, incidental, special, or consequential damages.

10. Term and Termination

These Terms apply until terminated. Either party may terminate the services in accordance with your service agreement. Sections that by their nature should survive (including confidentiality, limitation of liability, and governing law) will survive termination.

11. Changes

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the United States and the state in which Gibson Business Services is based, without regard to conflict of law principles.

13. Contact

Questions about these Terms may be sent through the contact options on our website.